Shipping policy

Shipping Options and Costs

There are two forms of shipping options that are currently available to all our South African clients, where parcels are being delivered to South Africa as well, they are:

• Post Office Delivery, delivered in 19 to 49 days to your local Post Office. We avg. on 29 days delivery to all locations in South Africa, and this shipping method is totally free.
• Courier Delivery, where we deliver by courier in 10 to 30 days (avg. 17 days) to your local PEP store or your shipping address (door). The choice as to  where to ship the parcel (retail store or customer's address), is controlled by the shipping company. Unfortunately, the customer or Ripe Pickings cannot choose to change the retail shop. The parcel will always deliver to the nearest PEP store or other local retail or to a retailer within a 30km diameter from the shipping address. Note that the first option is the nearest retail store, however if there are no retail stores or inaccessible retail stores in the area, we would not be able to deliver to them and thus we can deliver to retail stores up to 30km away. 

Delivery Costs

• Post Office Delivery - Free, and this is an option allocated to all products on the site.
• Courier Delivery (Less than R600) - R55 is charged once off for your order. Note that this delivery option is not available on every product on our site. You will be able to see delivery methods at Checkout.
• Courier Delivery (orders costing R600 and up) - Free delivery using our courier delivery method. This is not the same delivery method as the free Post Office delivery method. Note that this method is not the same for all products or product combinations on the site.

The website may contain other delivery methods. This will be stated alongside the product or at checkout, where necessary.

Shipping and Delivery Timelines (additional information)

The standard delivery duration is between 30 and 80 days. However, in certain cases the period may be reduced or extended. We offer a full refund if items are not delivered within 90 days from the shipping date. Refunds can only be requested after 90 days from shipping date and Ripe Pickings will attempt to track the parcel. Failing this, the refund will be paid out in 7 to 10 days from the time that the customer has furnished us with all the details relating to the refund, e.g. the customer's bank account details. 

We allocate 150 days from the date of order for any undelivered items to be reported to us. If reported after 150 days we are not obligated to honour a refund or replacement request. All requests for undelivered items must be channels to our admin email address, info@ripepickings.co.za. In the event that the customer has escalated a non delivery and subsequent to that we email the customer yet we dont receive a response till after the 150 days ( from delivery date) has passed, we as Ripe Pickings are not obligated to attend to this query, nor reimburse the customer. This can however be done at the discretion of management. 

We utilise your governments postal service to deliver our items (unless other methods are specified under product details or at checkout), and this is one of the reasons we are able to reduce the overall price of the product and offer you the free delivery option. Note that in these cases you will be forwarded a notification via. SMS and physical post, to collect your product from your local post office, and a basic customs charge may be imposed by the post office. This charge differs by country. If you are unsure if your country has a customs charge and what the cost is, please email us on info@ripepickings.co.za. This fee is paid to Customs and not to Ripe Pickings. You would also need to furnish the post office with your proof of identification.

If the option for tracking is available and you select it, you will be able to track your delivery at any time by selecting the order number on the notification email forwarded to you. If tracking is free then this would be basic tracking that updates at key points along the journey. Note that providing tracking is not an obligation (applies to all delivery methods) by Ripe Pickings, but Ripe Pickings will endeavour to always provide you tracking. In some cases tracking can be delayed by the shipping company. We however do commit to the delivery dates for your parcel.

Free tracking may not always provide you an update that your parcel is at the post office. After 80 days a customer is requested to go to their post office and request for the post office to search for their parcel, with the customer's credentials. 

Shipping and Delivery Concerns

Address all shipping concerns to info@ripepickings.co.za. Kindly do not channel these to any other communication mediums, including SMS, Facebook Messaging and Whatsapp. It is advisable to wait 30 days for delivery, before querying your parcel's whereabouts, and waiting 80 days for Post Office Delivery.